Regulations

These General Terms and Conditions set out the conditions for renting apartments (hereinafter: “Apartments”) in the ARALIYA Apartment complex at Borowego 18/20 (hereinafter: “ARALIYA”). The reservation is made through our website between the company Araliya Harald Leimer with registered office in Kraków, address: Borowego 18/6, entered in the Central Register and Information on Business Activities of the Republic of Poland issued by the Minister responsible for Development and Economy NIP ( Polish Tax Identification Number): 677-245-42-30 (hereinafter: 'ARALIYA’) and the Renter (hereinafter: „Guest)”, under the conditions set out in the General Terms and Conditions.

Rental agreement

The contract concluded between ARALIYA and the guest includes the rental of the apartment in accordance with the binding offer on the day of reservation. The rent for the apartment includes the additional costs (gas, electricity, water) and the final cleaning. ARALIYA does not charge any additional payments beyond those in the reservation and confirmation.

TERMS AND CONDITIONS

1. The terms and conditions regulate the provision of services, liability and the stay on the premises of the facility. The General Terms and Conditions form an integral part of the contract concluded by signing the registration card, as well as by booking the apartment or paying the deposit or the total amount for the stay. The guest confirms that he has read and accepts the Terms and Conditions by performing the above actions.

2. The general terms and conditions are available in each apartment and on the facility’s website at www.ARALIYA.info.

3. The general terms and conditions apply to everyone staying in the premises of the apartments.

4. All information during the stay in the apartments is provided to the guest by the manager of the facility, who is also responsible for receiving comments on the services provided.

5. An apartment is rented for one day. The apartment day starts at 3 p.m. on the day of arrival and ends at 10 a.m. on the day of departure.

6. If the guest stays in the apartment after 10:00 am on the day of their scheduled departure or leaves personal belongings without first discussing this with the manager, the guest is considered to be willfully extending their stay. In such a case, ARALIYA will charge a fee (lump sum compensation) equal to 100% of the cost of one night’s accommodation, but will not guarantee the possibility of extending the guest’s stay in the rented apartment. In any case, a penalty will be charged, ARALIYA has the right to request additional compensation according to the general rules.

7. Reservations can be made directly on the apartments’ website, by phone, by e-mail to the manager of the facility or on the websites of intermediaries. In any case, the reservation becomes effective when the guest receives confirmation of it and pays the deposit equal to 30% of the total price of the stay.
8. The reservation date can be changed subject to availability of seats.

9. If the guest cancels the reservation more than 14 days before the date of his arrival at the apartments, the advance payment will be fully refunded. If the guest cancels the reservation within 14 days before the arrival date or if the guest does not arrive on the scheduled date, the advance payment will not be refunded. If you reserve up to 3 days before arrival, only the non-refundable offer is binding.

10. If the guest decides to leave during their stay for any reason that is not the fault of ARALIYA, the payment for that stay will not be refunded.

11. Upon check-in, the guest is obliged to present a document with a photo confirming his identity and fill out a registration card to the reception desk, as well as make the rest of the payment for the stay. If the guest refuses to show an ID that would allow him to check-in, the receptionist has the right to refuse to give the key to the apartment.

12. Money, jewelery and other valuables that the guest takes into the apartment must be kept in a locked safe located in the apartment.

13. In case of problems with the quality of services, the guest is asked to immediately report them to the manager of the facility, so that the staff can improve the standard of the provided services.

14. ARALIYA is obliged to provide its guests with:
    – security during the stay, including non-disclosure of information about the guest,

        – Professional and courteous staff responsible for all services provided in the apartment responsible for,
        – cleaning the apartment and making all necessary repairs during the guest’s absence or in his presence (in the latter
         case at the guest’s request).
         In addition, ARALIYA can provide the following free services at the guest’s request:
        – providing information related to the stay and the trip,
        – order a taxi,
        – assistance in organizing tourist guide services,
        – help in organizing wellness services,
        – make reservations in restaurants, bars and clubs,

15. The guest is obliged to peacefully enjoy the ARALIYA property located in the facility and to follow the general principles of public order. In the event of detected devastation or gross violation of public order, ARALIYA employees have the right to take appropriate action, including reporting it to the police.

16. The guest must report any damage to the facility employee immediately upon discovery.

17. The guest is liable for all damage, including damage or destruction of furnishings and technical equipment, caused by circumstances for which the client or his visitors to the facility are responsible. Lost items must be replaced.

18. Children up to 14 years of age staying in the apartments must be supervised by their parents or legal guardians at all times.
19. The guest may only use the apartment for residential purposes and may not sublet it to third parties, even if the period paid for by him has not yet expired.

20. The number of guests living in the apartment cannot exceed the number specified in the reservation. If this number is exceeded, the guest will be charged a flat rate of double the apartment rent for one night.

21. People who are not checked into the apartment can stay in the apartment from 8:00 a.m. to 10:00 p.m.

22. There is a quiet time in the apartment from 22:00 to 06:00. Since the rental property is located in an apartment building, a disturbance of the peace at night can lead to the immediate eviction of the apartment while maintaining the obligation to pay for the entire visit.

23. In the event of damage to the apartment, the guest is obliged to pay the facility employee an amount fully covering the damage in cash or by credit card no later than on the day of departure. If it is impossible to estimate the amount of compensation, the guest is obliged to pay it within 7 days after receiving invoices from ARALIYA confirming the repair of the damage incurred.

24. It is forbidden to move furniture without the consent of ARALIYA.

25. Payment is made in Polish zloty – PLN or in EURO. Prices in other currencies are approximate and calculated based on the variable conversion rate.

26. The smoking ban applies in the apartment, common rooms and in the stairwell. In case of detection of smoking in the above areas, ARALIYA will charge the guest with a one-time additional fee of PLN 2000.00.

27. Any events, organized meetings, etc. may only take place with the prior written consent of ARALIYA.

28. The guest must properly secure the apartment, close the windows and the front door each time they leave the apartment and keep the keys in such a way that third parties cannot access them. Lost keys must be replaced.

29. Personal items that the guest leaves in the apartment after checking out will be sent at his expense to the address provided by the guest. If this is not requested, the items will be kept in the hotel safe for 3 months at the guest’s expense and risk and will become the property of ARALIYA after this period has expired. Food is thrown away.

30. For reasons of fire safety, it is forbidden to use heaters or other electrical devices that the apartment is not equipped with. The above provision does not apply to chargers and power adapters for audio/video equipment, computers or personal care appliances (such as electric razors, electric toothbrushes, etc.)

31. ARALIYA is not liable for the loss or damage of items left in the apartment.

32. If these Terms and Conditions are violated, ARALIYA reserves the right to refuse to provide further services to the Guest who has violated the Terms. Such a guest is obliged to follow the instructions of the staff of the apartments to comply immediately, including the payment of any liabilities.

33. ARALIYA may refuse accommodation to a Guest who, during his previous stay, grossly violated the Terms and Conditions, damaged property or injured a person, or otherwise disturbed the tranquility of the Facility’s premises.

34. In the event that there is a suspicion that these Terms and Conditions have been breached or that a crime or offense has been committed, an ARALIYA representative has the right enter the apartment at any time.
35. In the case referred to in point 32 of the General Terms and Conditions, ARALIYA is obliged to charge the guest a contractual penalty equal to the rent for the remaining rental period.

36. Pets are allowed in the apartments. There is an additional charge of 20.00 PLN/night. At the same time, the guest bears full responsibility for any damage caused by the animal and is obliged to assume the costs.

37. The guest staying in an apartment equipped with a sauna is obliged to follow additional rules and regulations applicable in this type of apartment.

38. ARALIYA reserves the right to change the apartment and offer another of the same or higher standard.

39. All matters not regulated by these General Terms and Conditions are governed by the applicable provisions of Polish law, in particular the Polish Civil Code.